I have diligently reviewed my records and communications, but I cannot identify any violations or policy breaches that would warrant such severe consequences.The lack of specific information regarding the reasons for the account closure has made it challenging for me to rectify any potential errors or misunderstandings. Therefore, the closure of my account without any prior warning or explanation has been distressing. As an independent author and creator of inclusive coloring books, this sudden action has left me perplexed and severely impacted.My aim has always been to provide enjoyable and diverse content for people of all backgrounds and ages through the *** platform. Thank you!ĭear Amazon *** Support,I am writing to express my deep concern and disappointment regarding the closure of my *** (Kindle Direct Publishing) account. I am sure that I speak for many other people in asking you to please train your employees properly and hire people that are able to understand simple conversation. Your system offers options for different, but 9 times out of 10, it is never the option that I need, which makes it harder to get through to someone. It was easy to get through to talk to someone, they were knowledgeable and courteous. I used to rave about Amazon's customer service because, at the time, you were one of the very few companies that provided really good customer service. Problems such as this have become the norm with Amazon. There have also been many times when I am told one thing and I call back one or two more times and the answers are all different.I understand that money is a major reason why Amazon and most other companies hire foreigners, but they have to be able to properly communicate and it is imperative that they are trained properly.
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He put me on hold for 7 minutes because he did not know how to send me the label for the return. He put me on hold several times because he could not answer simple questions. When I called back, the guy that I spoke to had no idea what he was doing. An American would have understood me immediately.
Problems such as this have happened many times before. He then calls me back and continues with the same thing. I hung up because he continued to talk about something besides what I called for. I called Amazon because I had a problem with the 8-inch tablet and the guy kept talking about the 10-inch and kid's even after I reminded him that I had not received them yet and that my problem was with the 8-inch tablet. An 8-inch, 10-inch, and a child's tablet. This pains me to have to say this, but the foreigners that are employed there have a really hard time understanding simple things.
My concern is with the customer service of ********************** employees.
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